Refund & Billing Policy

1. Billing and Payment Processing

1.1 Payment Processor

All financial transactions on RigVaults are processed exclusively through Stripe, Inc. (Stripe). RigVaults LLC does not store, process, or have access to your full credit card number, CVV, or other sensitive payment card data at any point — this information is handled entirely by Stripe in accordance with PCI DSS standards.

1.2 Subscription Billing Cycle

All RigVaults subscription tiers (Tuned, Binned, Hardline, Hardline Pro) bill on a recurring monthly basis from the date of initial signup, unless otherwise stated at checkout. Your subscription will automatically renew each billing period at the then-current price for your tier until you cancel.

1.3 Price Changes

RigVaults reserves the right to change subscription pricing for any tier. Existing subscribers will be notified of a price change before it takes effect on their account, via email and/or in-platform notification, and will have the opportunity to cancel before the new price applies to their next billing cycle.

1.4 Failed Payments

If a recurring payment fails, RigVaults (through Stripe) may retry the charge according to Stripes standard retry logic. If payment continues to fail, your subscription will be downgraded to Stock tier, and your Game Server access and platform features will adjust accordingly, consistent with Section 7 of the Game Server Hosting Policy.

2. Cancellation

2.1 Self-Service Cancellation

You may cancel your RigVaults subscription at any time through the Stripe-hosted Customer Portal, accessible via the "Manage Billing" option in your RigVaults account settings. Cancellation Billing option in your RigVaults account settings. Cancellation through the Customer Portal is immediate to initiate but takes effect as described in Section 2.2.

2.2 Effect of Cancellation

When you cancel, your subscription remains active — including full access to your current tiers features and Game Server priority — through the end of your current paid billing period. At the end of that period, your account automatically downgrades to Stock tier. You will not be charged again after cancellation, and no partial-period access is added or removed beyond the already-paid period.

2.3 Downgrades

If you downgrade from a higher tier to a lower paid tier (for example, Hardline to Tuned) rather than cancelling entirely, the downgrade and any associated billing adjustment (including proration) is handled according to the billing settings configured in the Stripe Customer Portal at the time of the change. Game Server core allocation and queue priority adjust immediately upon a tier downgrade, consistent with RigVaults no-cross-tier-resource-sharing architecture.

3. Refunds

3.1 General Policy — No Refunds for Partial Periods

Except as required by applicable law or expressly stated in this Policy, RigVaults subscription payments are non-refundable once a billing period has begun. Cancelling mid-cycle does not entitle you to a prorated refund for the unused portion of that period — see Section 2.2.

3.2 RigAudit Standalone Purchases

RigAudit Standalone is sold as a one-time purchase ($14.99) through RigVaults.com, Sellfy, or Etsy. Due to the digital, immediately-deliverable nature of this product, RigAudit Standalone purchases are final and non-refundable once the software has been downloaded or a license/activation key has been issued, except where required by applicable consumer protection law or the refund policy of the specific marketplace (Sellfy or Etsy) through which the purchase was made.

3.3 Discretionary Refunds

RigVaults may, at its sole discretion, issue a full or partial refund outside of this Policy in cases of demonstrated billing error, duplicate charge, or extended platform-wide outage materially affecting your ability to use the service. Requests for discretionary refund consideration may be submitted to support@rigvaults.com and are reviewed on a case-by-case basis. Submission of a request does not guarantee a refund will be issued.

3.4 Hardline Apex

Refund and billing terms for Hardline Apex are governed exclusively by the separately executed written contract between RigVaults LLC and the contracting organization, and not by this Policy.

4. Chargebacks and Payment Disputes

4.1 Contact Us First

If you believe you were billed in error, we ask that you contact support@rigvaults.com before initiating a chargeback or payment dispute with your bank or card issuer. Most billing issues can be resolved directly and more quickly through direct contact than through the chargeback process.

4.2 Effect of a Chargeback

Initiating a chargeback or payment dispute for a legitimately authorized RigVaults charge, rather than contacting RigVaults support first, may result in immediate suspension of your account, including loss of Game Server access and Vault data visibility, pending resolution of the dispute with Stripe and your card issuer. RigVaults reserves the right to permanently terminate accounts associated with fraudulent or abusive chargeback activity.

5. Account Data on Downgrade or Cancellation

Downgrading or cancelling your subscription does not delete your RigVaults account, Vault data, or hardware history. Your Vault(s) and associated data remain accessible under Stock tier limitations (see Terms of Service and current tier feature documentation for Stock tier restrictions). If you wish to permanently delete your account and associated data, you may do so through your account settings, consistent with your Right to Delete under the Tennessee Information Protection Act (TIPA) as described in the RigVaults Privacy Policy.

6. Changes to This Policy

RigVaults may update this Policy from time to time. Material changes will be reflected by an updated Effective Date at the top of this page. Continued use of RigVaults after a Policy update, or your next billing cycle following an update, constitutes acceptance of the revised terms.

7. Contact